Gas interruption service

If we need to interrupt your gas supply, you will be notified by our Gas Operations Team.

Out of normal working hours (7pm – 8am) when most interruptions take place, the Gas Operations team of our affiliate company RWE Trading act on our behalf to support the interruption notification process.

Please ensure that your 3 Authorised Customer Contacts and the fax details that you have provided are kept up to date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day.

You can notify us of any changes by calling:

0121 541 (2489 or 2684)

View call charges

Alternatively you can fax us on:

0121 541 2674


For information about planned interruptions:

Call National Grid Gas Plc’s 24 hour Interruption information helpline: 08457 400 000 (view call charges).

Visit the Internet warning information service: