Contract information

Overview

This page contains information that you may find useful relating to your contract with npower for the supply of Electricity and/or Gas, including:

• Who we are
• How we are regulated
• How you can contact npower
• Making a complaint
• Environmental information

Who we are

npower is a registered trademark and a trading name of:
Npower Direct Limited registered in England and Wales No. 3782433
Npower Limited registered in England and Wales No. 3653277 and
Npower Commercial Gas Limited registered in England and Wales
No. 3768856

Registered Office:
Windmill Hill Business Park,
Whitehill Way,
Swindon
SN5 6PB

VAT number: 768 3624 92

How we are regulated

Npower Limited and Npower Direct Limited are licensed electricity and gas suppliers. Npower Commercial Gas Limited is a licensed gas supplier. The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating the electricity and gas markets in Great Britain.

Visit the Ofgem website for more information.

How you can contact npower

For all general enquiries please contact us using one of the numbers on our contact us page.

Making a complaint

If you are not satisfied with our service you can contact us using our complaints form.

If we are unable to resolve your complaint between us you may be able to refer your complaint to Ombudsman Services: Energy, of which we are a member. Ombudsman Services: Energy is an independent and impartial means of resolving certain disputes between suppliers and domestic or small business customers.

npower’s Terms and Conditions for your supply of electricity and/or gas and the relevant prices have been provided to you separately.

Environmental information

Information about where our electricity comes from and our impact on the environment can be found in our corporate responsibility report.

Direct Debit instruction

If you'd like to pay by Direct Debit, you can find everything you need on our How to Set Up a Direct Debit page.