Choose a topic

  1. Backbilling micro businesses
  2. Contract information
  3. Deemed rates
  4. Energy efficiency guide
  5. Loss of supply
  6. Reactive power
  7. Standard terms and conditions
  8. Standards of service
  9. Visiting your premises - our code of practice

Frequently asked questions

  1. Where can I find my electricity supply number?
  2. What does debit mean?
  3. How can I give you my business electricity and gas meter readings?
  4. How do I contact you?
  5. Where can I find my account number?
  6. What help is available if I'm having trouble paying business bills?

Send an online meter reading

You can use your account number or online account to log in.

Send a meter reading

View your bills

View bills in your online account.

View your bills

Can't find your answer online?

Live Chat opening times: Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

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Live chat available

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Help and support 

Help and support for your business. Find information on bills, meter readings, loss of supply, our standards, and contacting us.

Go to help and support

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What else do you need help with? 

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We pick up the phone faster 

You've got better things to do than hang on the phone. So we promise to pick up quickly. Plus, we won't pass you from pillar to post.

Contact us