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  1. Loss of gas supply
  2. Loss of electricity supply

Frequently asked questions

  1. How do I contact you about suspected energy theft?
  2. Where can I find my electricity supply number?

Ways to get in touch with us

Loss of electricity supply

105 is the new number to call to report or get information about power cuts, or if you’re worried about the safety of electricity cables or substations.

Power cut? Call 105

105 is free of charge and will put you through to your network operator. You can call 105 from most landlines and mobile phones. Find out more at powercut105.com .

Loss of gas supply

If you've had your gas supply cut off by a Network Engineer because of a fault with your meter please contact our call centre on:

0845 166 3320

If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100.

Lines are open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm.
View call charges

Out of hours, please contact our meter agent National Grid Metering on:
0845 606 6766 (24 hour contact)

If you have an EGS supplied meter please contact EGS on:
01603 263 004 (24 hour contact)