How to pay your business energy bills by Direct Debit
A Direct Debit makes paying bills straightforward. Once it’s set up, we’ll automatically debit your account with an agreed fixed amount or the value of your bill so you don’t have to worry about keeping up-to-date with payments.
The benefits of Direct Debit
- Save time – payments are automatic
- Save money – you’ll avoid the 5% surcharge that’s applied to non-DD payments
- Choose between variable or fixed payments
Your Direct Debit options
You have two options when it comes to your monthly payments. You can either choose variable Direct Debit or fixed Direct Debit. With fixed Direct Debit we take the agreed amount from your account on the same date each month and let you know in advance if the monthly amount changes. If you’ve agreed to a variable Direct Debit we’ll collect the full amount you owe 14 days after the date of the bill.
How to set up a Direct Debit
Setting up a Direct Debit is quick and easy; simply contact us to arrange to set up your Direct Debit. For those business customers requiring consent or signatures from two or more parties, click on the link below, print and complete the form and send it to the address listed. We’ll do the rest.
Before you send it to us, please check that you’ve filled in:
- Your name, account number and sort code
- A reference number; choose from either your account number or supply number which can both be found on your bill. Your supply number is also known as your ‘MPAN’ number for electricity, or your ‘MPRN’ number for gas.
- Your signature and the date
If you’d like to talk to us about Direct Debit or you have a question about the form, we’re here to help. Call us on 0845 166 3360 between 8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Friday.
If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8810 and here’s the right form for your account – you only need to fill in one form, even if you’re buying both electricity and gas from us – just make sure you tick the boxes at the top:
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, npower will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request npower to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by npower or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when npower asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.