How to pay your business energy bill
There are a number of ways to pay your energy bills, it’s just a case of choosing which one is most convenient for your business.
A Direct Debit makes paying bills straightforward. Once it’s set up, we’ll automatically debit your account with an agreed fixed amount or the value of your bill so you don’t have to worry about keeping up-to-date with payments.
The benefits of Direct Debit
Your Direct Debit options
You have two options when it comes to your monthly payments. You can either choose variable Direct Debit or fixed Direct Debit. With fixed Direct Debit we take the agreed amount from your account on the same date each month and let you know in advance if the monthly amount changes. If you’ve agreed to a variable Direct Debit we’ll collect the full amount you owe 14 days after the date of the bill.
How to set up a Direct Debit
Setting up a Direct Debit is quick and easy; simply contact us to arrange to set up your Direct Debit. For those business customers requiring consent or signatures from two or more parties, click on the link below, print and complete the form and send it to the address listed. We’ll do the rest.
Before you send it to us, please check that you’ve filled in:
- Your name, account number and sort code.
- A reference number; choose from either your account number or supply number which can both be found on your bill. Your supply number is also known as your ‘MPAN’ number for electricity, or your ‘MPRN’ number for gas.
- Your signature and the date.
If you’d like to talk to us about Direct Debit or you have a question about the form, we’re here to help. Call us on 0845 166 3360 between Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. (View call charges).
If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100 and here’s the right form for your account – you only need to fill in one form, even if you’re buying both electricity and gas from us – just make sure you tick the boxes at the top:
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, npower will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request npower to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by npower or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when npower asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
It’s quick and simple to pay by card, and most credit cards are accepted. Call our automated payment line on 0845 070 4666 – you’ll need to have your card and customer account number to hand. If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8813 (view call charges).
To make a direct transfer online from your bank account, quote our bank sort code 62-30-11, our bank account number 00000000 and your customer account number. Your bank may charge for this service.
BACS is the central payment system used to process several different types of electronic payment, including Direct Debit and Direct Credit.
Payments are very secure thanks to various built-in processes from bank to business, and take 3 working days to clear.
It’s popular too - over 3.6 billion Direct Debit payments are processed by BACS a year.
Want to learn more? Visit the.
Not already paying by Direct Debit? You can pay your business bills at your bank or the Post Office using the Giroslip at the bottom of your bill – it’s already filled out with your name, npower account number and the amount you owe. Just fill in the remaining details and take it along with your cheque or cash payment. Please note, if you pay by giroslip, you'll incur the surcharge for non-Direct Debit payment.
Paying by cheque is straightforward.
Make your cheque payable to ‘npower’, complete the amount you owe and write your customer number on the back. Send it along with the tear-off payment slip that comes with your bill to:
Payment Processing Centre
PO Box 263
It can take 3-5 days to process your payment, depending on which bank you’re with. Please note, if you pay by cheque, you'll incur the surcharge for non-Direct Debit payments.
Can't find your answer online?
Please note: Our Live Chat and phone lines are very busy, and you could be waiting longer than usual while we help customers in immediate difficulty. There may be Government support available for your business so please take a few minutes to see if this could help you. We’re open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm.