How to pay your business energy bill
There are a number of ways to pay your energy bills, it’s just a case of choosing which one is most convenient for your business.
A Direct Debit makes paying bills straightforward. Once it’s set up, we’ll automatically debit your account with an agreed fixed amount or the value of your bill so you don’t have to worry about keeping up-to-date with payments.
The benefits of Direct Debit
Your Direct Debit options
You have two options when it comes to your monthly payments. You can either choose variable Direct Debit or fixed Direct Debit. With fixed Direct Debit we take the agreed amount from your account on the same date each month and let you know in advance if the monthly amount changes. If you’ve agreed to a variable Direct Debit we’ll collect the full amount you owe 14 days after the date of the bill.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, npower will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request npower to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by npower or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when npower asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
It’s quick and simple to pay by card, and most credit cards are accepted. Call our automated payment line on 0845 070 4666 – you’ll need to have your card and customer account number to hand. If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8813 (view call charges).
To make a direct transfer online from your bank account, you can find the applicable bank details on your most recent bill. Please quote your customer account number when making a payment.
BACS is the central payment system used to process several different types of electronic payment, including Direct Debit and Direct Credit.
Payments are very secure thanks to various built-in processes from bank to business, and take 3 working days to clear.
It’s popular too - over 3.6 billion Direct Debit payments are processed by BACS a year.
Want to learn more? Visit the.
Paying by cheque is straightforward.
Make your cheque payable to ‘npower’, complete the amount you owe and write your customer number on the back. Send it along with the tear-off payment slip that comes with your bill to:
Payment Processing Centre
PO Box 263
It can take 3-5 days to process your payment, depending on which bank you’re with. Please note, if you pay by cheque, you'll incur the surcharge for non-Direct Debit payments.
Can't find your answer online?
Live Chat opening times: Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. To get you to the right person faster, please have your account number handy when you contact us.