If you’re leaving npower or moving to another location, you might well be in credit with us. If you are, you’ll be owed a business energy credit refund.

If you think that’s the case get in touch. If you have your account number and your last meter reading to hand – the meter reading given when you closed your account – it will make things quicker.

Either:
Call us on 0845 166 3360. If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100 (view call charges).

Or email business.queries@npower.com and put ‘Refund’ in the subject line.

If you’re emailing, don’t forget to include your name and phone number so we can call you back. If there’s a time that’s more convenient, let us know when suits you best. As soon as we’ve agreed on the amount you’re owed we can send a cheque or pay it directly into your bank account (applicable to Direct Debit customers only).

Send an online meter reading

You can use your account number or online account to log in.

Send a meter reading

View your bills

View bills in your online account.

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To get you to the right person faster, please have your account number handy when you contact us.

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Help and support 

Help and support for your business. Find information on bills, meter readings, loss of supply, our standards, and contacting us.

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Products and services 

Products and services for business including new connections, loans, broadband, and energy saving lighting.

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