If you’re leaving npower or moving to another location, you might well be in credit with us. If you are, you’ll be owed a business energy credit refund.

If you think that’s the case get in touch. If you have your account number and your last meter reading to hand – the meter reading given when you closed your account – it will make things quicker.

Call us on 0845 166 3360. If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100 (view call charges).

Or email business.queries@npower.com and put ‘Refund’ in the subject line.

If you’re emailing, don’t forget to include your name and phone number so we can call you back. If there’s a time that’s more convenient, let us know when suits you best. As soon as we’ve agreed on the amount you’re owed we can send a cheque or pay it directly into your bank account (applicable to Direct Debit customers only).

Send an online meter reading

You can use your account number or online account to log in.

Send a meter reading

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View bills in your online account.

View your bills

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Please note: Our Live Chat and phone lines are very busy, and you could be waiting longer than usual while we help customers in immediate difficulty. There may be Government support available for your business so please take a few minutes to see if this could help you. We’re open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm.

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Help and support 

Help and support for your business. Find information on bills, meter readings, loss of supply, our standards, and contacting us.

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