We’re committed to providing a quality service to our customers. As part of this, we welcome the introduction of a new licence condition, relating to the backbilling of energy, for microbusiness customers.
This means that when we issue a bill, we can only look to recover charges for electricity or gas (or both) used in the last 12 months, unless:
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Please note: Our Live Chat and phone lines are very busy, and you could be waiting longer than usual while we help customers in immediate difficulty. There may be Government support available for your business so please take a few minutes to see if this could help you. We’re open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm.