FAQ

How do I contact you about suspected energy theft?

ENERGY THEFT

Reporting energy meter theft

Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter so it doesn't record their usage properly.

It's a criminal offence which can lead to a fine and 5 years in prison, but more importantly it's extremely dangerous. Tampering with an energy supply can put the safety of people in the property and surrounding area at risk.

Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.

If you think someone is stealing energy or tampering with the meter, please contact Crimestoppers.

Crimestoppers: Energy theft hotline 0800 023 2777

www.stayenergysafe.co.uk

If your meter has been stolen, call your local Police on 101 and get a crime reference number. Then contact Customer Services and arrange for a new meter to be installed.

PLEASE NOTE:

If you can smell gas or think there's a leak, turn off your supply at the meter and Call the National Gas Service Emergency Line on 0800 111 999.

And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity Distributor for your area.