FAQ

How do I contact you?

Existing npower customers

Small business helpline (electricity only): 0845 166 3360

Gas helpline: 0845 166 3320

If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100.

You can also Live Chat on your online account, or submit a general enquiry.

New to npower

Small business sales: 0845 072 3072

Lines are open Monday - Thursday 8:30am to 5:30pm, Friday 8:30am to 5pm

Call charges: The cost of calls to 0845 numbers may vary so please check with your provider for exact charges. Calls may be monitored and recorded for training and security purposes.