FAQ

How do I contact you?

Existing npower customers

You can Live Chat on your online account, or submit a general enquiry.

You can also call our small business helpline: 0330 100 8100

New to npower

Small business sales: 0845 072 3072

Lines are open Monday - Thursday 8:30am to 5:30pm, Friday 8:30am to 5pm

Call charges: Calls to our 0845 numbers will cost a maximum of 5p per minute, plus your phone company’s access charge. Calls to 0330 numbers will cost you no more than 01 and 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls on a 0330 number will be part of these. Please check with your operator for exact charges.