FAQ

Why do you need my name on the account? I might not stay with npower.

We need to know who has legal responsibility for the energy supply at the premises on any given date. If we know this, we can help make switching energy supplier easier.

When you move into new premises that we supply, if you haven’t agreed an alternative plan with us, you automatically enter into a ‘deemed’ contract and go onto our ‘deemed’ rates. This is because you’re ‘deemed’ to have taken the energy supply from us. Deemed rates are variable rates and are higher than our fixed price, fixed term rates.

We’d like to give you a quote for a fixed price contract for 1,2,3 or 4 years. The benefits are that you could secure a lower rate for longer – why not contact us to see what offers we have available.