We use these readings to make sure that you aren’t charged for electricity and/or gas that you haven’t used. Giving us meter readings when you move in or out of a property means you only pay for what you have used.
We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.
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