FAQ

How do I terminate my contract with npower Business?

We’re sorry to hear you’re thinking of leaving us. The quickest and easiest way to let us know you want to leave is by calling us on 0800 975 7983 (8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm Friday). Just have your account number to hand.

You’re a valued customer so of course we don't want you to leave us. Please let us know if there’s anything we can do that would help to change your mind. We’d welcome your feedback on why you're thinking of leaving, and we’d love to give you a quote which could save you money and the hassle of switching.