What does debit mean?

A debit balance on your account is the amount you're due to pay us on your bill.

If you usually pay each bill in full, this is the amount you should pay us – there are details about ways to pay on your bill. If you pay by variable Direct Debit we’ll collect this amount from your bank account on the date shown.

Regular payment plans

Some customers prefer to make regular fixed payments, for example by monthly Direct Debit, to spread the cost of energy more evenly over the year and help them budget, or to pay off an outstanding balance through an instalment plan.

If you pay this way and there’s a debit balance on your account, this means you’ve paid us less than the cost of the energy you’ve used since we last reviewed your payment amount.