FAQ

I've been locked out of my account, what can I do?

If you've been locked out of your account, just talk to us and we'll help you out.

Call us on:

  • 0800 912 7725 (from a landline)
  • 0330 100 9593 (from a mobile)

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile.Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.