FAQ

I've received a SMS message / text message from 'SME npower'. Who is this?

Service-based SMS messages are only ever used to help you manage your energy account and never involve selling you additional products or services. Your details are kept confidential and will not be passed to any third parties without your express consent.

SME npower is the name of our small to medium business messaging account. If you've received a message from this sender ID, it means we are contacting you with a service-based notification about your energy account.