FAQ

Why am I receiving SMS messages / text messages from npower?

From time to time, in order for us to help you manage your energy account, we may send you service-based notifications. These can vary from meter read reminders to important messages about your contract.

Service-based SMS messages are only ever used to help you manage your energy account and never involve selling you additional products or services. Your details are kept confidential and will not be passed to any third parties without your express consent.