FAQ

How can I get a refund of my final credit balance?

Refunding a credit balance

We try to do everything we can to make sure our business customers get the money that's owed to them after they leave us. There’s no time limit to claim this money back, and once the final balance is agreed we can send a cheque or pay it directly into your bank account.

If you’ve changed to another supplier or moved out of a premises we supply, and believe you have a credit balance, please call our Customer Services team to talk about arranging a refund. It would help us if you could have to hand any meter readings taken when your account was closed.