Frequently asked questions

How can I get a refund of my final credit balance?

Why am I receiving SMS messages / text messages from npower?

I've received a SMS message / text message from 'SME npower'. Who is this?

How can I opt in to receiving service based SMS messages / text messages?

Where can I find my meter serial number?

How do I create an online account?

What types of account can I register?

How many accounts can I manage online?

Where can I find my account number?

Where can I find my payment type?

How can I view my bills online?

Can I pay my bills online?

What happens to my online account if I leave npower?

How do I change my account details?

I've forgotten my online account username

Why can't I view my account on the npower app?

Why is my browser is stopping me downloading a bill

How do I change my email address?

How large is my digital bill (MB)?

I've been locked out of my account, what can I do?

How do I register another npower account?

What will you use my mobile number for?

How do I switch between accounts?

What does credit mean?

What is a credit note?

How do I change my password?

Why is my account shown as closed online?

How do I terminate my contract with npower Business?

Why do you need my meter readings when I move?

Why have you asked for the contact details of the incoming occupant or landlord?

Why do you need my name on the account? I might not stay with npower.

Will I need to set up a new contract if I change my business name, even if I’m staying in the same premises?

Why am I still being billed for business premises I’ve left?

Why have you billed me from a different date to when I moved in/moved out of my business?

What if my new business premises needs a new electrical or gas connection, a different type of supply or new metering?

What help is available if I'm having trouble paying business bills?

How do I read my meter?

How do I ensure my Business Energy online quote is accurate?

I would like a third party Energy Broker or Consultant to manage my business energy supply with npower on my behalf, how do I ensure that this happens?

How can I pay my business energy bill?

How do I read my Business Electricity and Gas Meter?

How can I give you my business electricity and gas meter readings?

My business is moving premises, what do I need to do?

I wanted to change business energy supplier but npower has objected to me leaving. Why is this?

How can I get an online quote for my business energy supply?

If I switch my business energy to npower, will I have to have new pipes and cables?

What is the process for transferring my business energy supply to npower?

I would like to switch to npower but I am currently in a contract for business energy supply, can I apply to npower and defer my start date?

I have more than one site in my business, how do I get a quote?

What is climate change levy (CCL)?

If I decide to switch my business energy to npower, do I need to notify my existing supplier?

What if I only want to take either electricity or gas but not both from npower?

What is the Direct Debit Guarantee?

I have recently switch my business energy to npower, when will I receive my first bill?

How do I switch my business energy supply to npower?

What products/services are available to SME business customers to help with their energy management?

How do I contact you?

My previous supplier has contacted me with a new offer however I have recently agreed a contract with npower. What should I do?

What do I do if my bill appears to be too high/low?

How long do I have to pay my bill?

How can I reduce my bills?

I want to add additional sites. What should I do?

Where can I find my electricity supply number?

Where can I find my gas supply number?

How often do you check your online prices?

How long are the prices in my online quote valid for?

I'm not the business owner, can I still complete an online application?

What’s the different between a supply address and billing address?

I’m not sure what Business Type I come under, can you help?

Where can I find my company registered number?

Why do you need bank details?

How do I know my bank details will be safe online?

How do I contact you about suspected energy theft?

I've forgotten my online account password?

What does debit mean?