Frequently asked questions
How can I get a refund of my final credit balance?
Why am I receiving SMS messages / text messages from npower?
I've received a SMS message / text message from 'SME npower'. Who is this?
How can I opt in to receiving service based SMS messages / text messages?
Where can I find my meter serial number?
How do I create an online account?
What types of account can I register?
How many accounts can I manage online?
Where can I find my account number?
Where can I find my payment type?
How can I view my bills online?
What happens to my online account if I leave npower?
How do I change my account details?
I've forgotten my online account username
Why is my browser is stopping me downloading a bill
How do I change my email address?
How large is my digital bill (MB)?
I've been locked out of my account, what can I do?
How do I register another npower account?
What will you use my mobile number for?
How do I switch between accounts?
Why is my account shown as closed online?
How do I terminate my contract with npower Business?
Why do you need my meter readings when I move?
Why have you asked for the contact details of the incoming occupant or landlord?
Why do you need my name on the account? I might not stay with npower.
Why am I still being billed for business premises I’ve left?
Why have you billed me from a different date to when I moved in/moved out of my business?
What help is available if I'm having trouble paying business bills?
How do I ensure my Business Energy online quote is accurate?
How can I pay my business energy bill?
How do I read my Business Electricity and Gas Meter?
How can I give you my business electricity and gas meter readings?
My business is moving premises, what do I need to do?
I wanted to change business energy supplier but npower has objected to me leaving. Why is this?
How can I get an online quote for my business energy supply?
If I switch my business energy to npower, will I have to have new pipes and cables?
What is the process for transferring my business energy supply to npower?
I have more than one site in my business, how do I get a quote?
What is climate change levy (CCL)?
If I decide to switch my business energy to npower, do I need to notify my existing supplier?
What if I only want to take either electricity or gas but not both from npower?
What is the Direct Debit Guarantee?
I have recently switch my business energy to npower, when will I receive my first bill?
How do I switch my business energy supply to npower?
What products/services are available to SME business customers to help with their energy management?
What do I do if my bill appears to be too high/low?
How long do I have to pay my bill?
I want to add additional sites. What should I do?
Where can I find my electricity supply number?
Where can I find my gas supply number?
How often do you check your online prices?
How long are the prices in my online quote valid for?
I'm not the business owner, can I still complete an online application?
What’s the different between a supply address and billing address?
I’m not sure what Business Type I come under, can you help?
Where can I find my company registered number?
How do I know my bank details will be safe online?
How do I contact you about suspected energy theft?
I've forgotten my online account password?
