How to switch
Switching to npower is simple
2. Complete your application
3. Let us take care of the rest
We're not going to lie to you - it's impossible to switch energy suppliers overnight. But as soon as you tell us you'd like to join us, we'll get the wheels in motion.
Within 16 calendar days, we will be your new energy supplier.
Things you can do to help
Joining us is normally a simple, hassle free process. However, occasionally problems arise that need to be resolved to ensure the transfer proceeds. Here are a few things you need to do to help ensure your transfer is hitch free:
- Check you're not locked into a contract with your current supplier
- Ensure you've served notice with your current supplier during the 'termination window'
- Make sure you've cleared any outstanding debt with your existing supplier
- Contact your supplier with a final meter reading
Post sales support
Our award winning Post Sales Team are there to help you through the process of transferring your energy supply to us. Our dedicated consultants are industry experts with access to industry databases that allow us to track transfers very closely. They can offer guidance on your transfer. They will:
- Advise you of your 'go live' date
- Work with you to ensure a smooth transfer
- Advise you on how best to proceed, should there be an objection from your current supplier
We'll be on hand throughout the process to answer any questions you may have.
We're making business energy better
Different business energy plans
Fixed costs, flexible payment options, freedom to switch, we'll supply the energy tariff that works best for you.
Get more accurate bills
With a Smart meter we’ll be able to read your meter remotely and send you accurate bills. We may need to estimate your bill if there's a problem collecting a reading.
We pick up the phone faster
You've got better things to do than hang on the phone. So we promise to pick up quickly. Plus, we won't pass you from pillar to post.
