npower customer satisfaction
We're committed to delivering a quality service and making great strides to give our customers the service they deserve. Just look at the improvements we've made so far:
- 50% improvement in call answering performance
- 30% reduction in outstanding queries
- Complaints reduced by over 40%
- Over 96% of complaints responded to within 10 days
Our UK based, highly trained staff are committed to tackling your query at first point of contact.