npower customer satisfaction

We're committed to delivering a quality service and making great strides to give our customers the service they deserve. Just look at the improvements we've made so far:

  • 50% improvement in call answering performance
  • 30% reduction in outstanding queries
  • Complaints reduced by over 40%
  • Over 96% of complaints responded to within 10 days

Our UK based, highly trained staff are committed to tackling your query at first point of contact.