New gas and electricity connection services

When you need a new electricity connection, the last thing you want is to wait for weeks to get supply. That’s why npower’s New Connections team has developed a new fast-track service to supply a new meter on site within five working days of requesting it.*

As well as being an energy supplier, we are also an approved meter operator.

This means we are able to carry out the majority of our metering work direct – and where we can’t, we have a very close working relationship with our third-party contractor, giving us fast national coverage for all types of meter installations.

To support our fast-track service, we have developed an effective in-house system to ensure absolute efficiency when it comes to setting up new electricity supplies and installing meters.

You will speak to a dedicated single contact who will manage the new connection process for you from start to finish – and be on hand to help resolve any queries throughout.

Before a meter can be installed, a supply contract will also need to be arranged upfront but this can usually be organised in just one phone call.

* While we will do our best to install your new connection within five days, we cannot accept liability for any loss (including without limitation indirect and consequential loss) or penalties you or anyone else may incur if the installation is delayed or takes longer than five days. Terms and Conditions apply.

Talk to us today for all the help you'll need

For more information about our five-day new connection service, please call the team on:

0800 980 2422

Lines are open:

Monday to Friday from 8:30am to 5pm.

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You can email us:

b2bconnections@npower.com