Contact details 

Our contact details
contact details

Contact details for your energy distributor 

This is who you need to contact if you lose your electricity supply.
Contact details for your energy distributor

Invoice number 

If you need to contact us about a particular invoice, please quote the associated invoice number.
Invoice Number
Customer account number

Customer account number 

Please quote your account number whenever you contact us.

Supply address 

This shows the site where the electricity is consumed.
Supply address

Your supply number 

Also known as your Meter Point Administration Number (MPAN).
Your supply number
Charge details

Charge details/charge description

These are the specific charges that apply to your account.

For more information, please see the 'Charges explained' section.

Grid Supply Point (GSP) 

As agreed in your contract, your consumption is either being invoiced at GSP or Energy@Meter (E@M).
GSP – Grid Supply Point

Core MPAN number 

The core MPAN number is the 13 digits on the bottom line and is the number we are referring to when we ask for your MPAN.
 
The numbers on the top line are made up of the Profile Class, the Meter Timeswitch Code(MTC) and Line Loss Factor (LLF).
 
Profile Class and MTC relate to your meter and LLF is set by the distributor.
Core MPAN number

VAT registration number 

Our VAT number.
VAT registration number

VAT percentage rate 

The appropriate rate of VAT applied to your electricity charges.
VAT percentage rate