Renewing your contract
Negotiating a new energy deal is important because industry regulations now prevent us from automatically rolling your contract forwards onto a new fixed deal.
How to renew
Our fast and simple renewal process:
- Contact our Renewals Team ahead of your renewal date
- We will review your energy consumption
- We will provide you with a quote
- You need to accept and confirm your quote
- We will send you a new contract and Direct Debit form
- Return and sign your contract by email or post
- Return your signed Direct Debit form
Reasons to renew
Here’s why so many other businesses stay with npower Business Solutions (nBS):
You will always speak to a member of our dedicated and experienced Customer Service Team. The team is based in the UK and aim to answer your call within 20 seconds.
Our rates are continuously updated to accurately reflect market conditions. We also offer a choice of contracts to suit your business requirements.
We can offer your business a £200 discount from your first electricity invoice when renewing, if you agree a contract for an additional gas or electricity meter*. Dual fuel discount can save your business time and money.
*See full terms and conditions (PDF, 98kb)
We believe the average business can save up to 20% on energy costs. So we’ve created a range of tools and services to help you identify where and how to make savings, along with specialist support to then introduce efficiencies.
Our experts stay at the forefront of the latest developments in the energy sector and are best placed to advise you on industry charges, government policies and new technologies. We’ve even won awards for representing the interests of our customers.
Your renewal quote explained
GWh - Gigawatt Hours
Proposed start date and proposed supply end date
Charges excludedThese are excluded because they might be highly variable or provided by an alternative supplier. Your Account Manager can explain these to you and arrange separate quotes and contracts where appropriate.
A renewal is easy to arrange
Before your renewal date you can call us on:
0800 316 0323
We are open Monday to Friday from 8:30am to 5:00pm.
Prefer not to call?
You can email us at email@example.com
A: While our Renewals Team will try to get in touch with you beforehand, it is your responsibility to ensure that your contract gets renewed. If you don’t let us know that you wish to renew you will move onto the higher default or out of contract rates at your renewal date.
Regulation means we are not allowed to automatically renew customer contracts. So just get in touch and we can sort it out for you. Contact our Renewals Team on 0800 316 0323 or email firstname.lastname@example.org.
Q2: What is deemed pricing?
A: Deemed pricing describes the pricing you pay if we are supplying a site with electricity and/or gas and a contract is not yet in place. Think of it as a temporary rate. This usually applies if a customer has moved to a new premises and not yet set up their contract with us. Deemed pricing applies until a contract is put in place or we stop supplying the site. If you’re paying deemed contract prices then please call us to arrange a contracted price.
Existing customers – call 0800 316 0323.
New customers – call 0800 048 1539
Q3: Who do I call to arrange my renewal?
A: The Renewals Team on 0800 316 0323 or email email@example.com. Alternatively you can contact your Account Manager directly.
Q4: What happens if I plan to switch to a different supplier?
A: While you don’t have to notify us – as your new supplier will contact us about transferring the energy supply - we would appreciate it if you could call us to discuss your reasons for leaving. It might be that we can match your quote or help you in another way.
Q5: Will you price match if I get a cheaper quote from another supplier?
A: We want to retain all our customers’ business so the first thing we’d do is to go through your quote from us and explain it in full. Then we can discuss your alternative quote and see if we can work out why it’s more competitive. We will look at things like: are they basing your quote on your actual energy consumption or an estimate? If this is the case, your price will increase as soon as your contract starts. If the prices are truly like for like we will certainly see if there is anything we can do to keep you. If we can’t get the price down then we’ll look for other benefits we can give you such as a free licence for our Intelligent Analytics web based software designed to help you understand your consumption and save money.