Negotiating a new energy deal is important because industry regulations now prevent us from automatically rolling your contract forwards onto a new fixed deal. 

 This means that if you allow your contract to expire and you don't confirm whether you want to renew then your supply will move onto default rates. These are higher than contract rates because you are free to leave at any time, so we are not able to forecast your volume requirements to purchase electricity in the most cost effective way.
Cover of Energy Update magazine

How to renew

Our fast and simple renewal process:

  • 1Contact our Renewals Team ahead of your renewal date

  • 2We will review your energy consumption
     
  • 3We will provide you with a quote
     
  • 4You need to accept and confirm your quote
     

  • 5We will send you a new contract and Direct Debit form


  • 6Return and sign your contract by email or post
     


  • 7Return your signed Direct Debit form
     


  •  

Reasons to renew

Here’s why so many other businesses stay with npower Business Solutions (nBS):

Excellent service
You will always speak to a member of our dedicated and experienced Customer Service Team. The team is based in the UK and aim to answer your call within 20 seconds.

Transparent pricing
Our rates are continuously updated to accurately reflect market conditions. We also offer a choice of contracts to suit your business requirements.

Dual fuel
We can offer your business a £200 discount from your first electricity invoice when renewing, if you agree a contract for an additional gas or electricity meter*. Dual fuel discount can save your business time and money.
*See full terms and conditions (PDF, 98kb)

Cost-saving solutions
We believe the average business can save up to 20% on energy costs. So we’ve created a range of tools and services to help you identify where and how to make savings, along with specialist support to then introduce efficiencies.

Industry expertise
Our experts stay at the forefront of the latest developments in the energy sector and are best placed to advise you on industry charges, government policies and new technologies. We’ve even won awards for representing the interests of our customers.

Your renewal quote explained

 

Supply number 

This is the number on your meter.
Screen shot of supply number

HH metered 

HH metered means Half Hourly – your energy consumption is recorded every half hour.
 
Screen shot of HH metered explained

GWh - Gigawatt Hours 

Estimated annual consumption of electricity.
Screen shot of gwh explained

KVa 

Capacity allocated to the meter by the Distribution Network Operator (DNO).
Screen shot of KVA

Proposed start date and proposed supply end date 

These are the contract dates, and in this example it is a 24-month contact. Make a note of when the contract expires and contact us three months beforehand.
Screen shot of proposed dates

Charges included 

These include npower Business Solutions (nBS) costs and some government and regulatory fees and levies.
Screen shot of Charges Included

Charges excluded 

These are excluded because they might be highly variable or provided by an alternative supplier. Your Account Manager can explain these to you and arrange separate quotes and contracts where appropriate.
Screen shot of Charges Excluded

A renewal is easy to arrange

Before your renewal date you can call us on:

0800 316 0323

We are open Monday to Friday from 8:30am to 5:00pm.

View call charge information

Prefer not to call?

You can email us at businessrenewals@npower.com

Q1: How do I locate my renewal date?
A: While our Renewals Team will try to get in touch with you beforehand, it is your responsibility to ensure that your contract gets renewed. If you don’t let us know that you wish to renew you will move onto the higher default or out of contract rates at your renewal date.

Regulation means we are not allowed to automatically renew customer contracts. So just get in touch and we can sort it out for you. Contact our Renewals Team on 0800 316 0323 or email businessrenewals@npower.com.

Q2: What is deemed pricing?
A: Deemed pricing describes the pricing you pay if we are supplying a site with electricity and/or gas and a contract is not yet in place. Think of it as a temporary rate. This usually applies if a customer has moved to a new premises and not yet set up their contract with us. Deemed pricing applies until a contract is put in place or we stop supplying the site. If you’re paying deemed contract prices then please call us to arrange a contracted price.

Existing customers – call 0800 316 0323.
New customers – call 0800 048 1539

Q3: Who do I call to arrange my renewal?
A: The Renewals Team on 0800 316 0323 or email businessrenewals@npower.com. Alternatively you can contact your Account Manager directly.

Q4: What happens if I plan to switch to a different supplier?
A: While you don’t have to notify us – as your new supplier will contact us about transferring the energy supply - we would appreciate it if you could call us to discuss your reasons for leaving. It might be that we can match your quote or help you in another way.

Q5: Will you price match if I get a cheaper quote from another supplier?
A: We want to retain all our customers’ business so the first thing we’d do is to go through your quote from us and explain it in full. Then we can discuss your alternative quote and see if we can work out why it’s more competitive. We will look at things like: are they basing your quote on your actual energy consumption or an estimate? If this is the case, your price will increase as soon as your contract starts. If the prices are truly like for like we will certainly see if there is anything we can do to keep you. If we can’t get the price down then we’ll look for other benefits we can give you such as a free licence for our Intelligent Analytics web based software designed to help you understand your consumption and save money.