When Regent Homes was building some new houses in Nottinghamshire, the company turned to npower for a connection and temporary supply to provide power while they did the building work.
“I was an npower customer for my own domestic supply,” explains Operations Director John Statham.
“So after contacting our usual business supplier and then several others and finding they were all working to a ten week lead time, we decided to see if npower could help us.”
John’s enquiry was handled by Account Manager Chris Bradbrook in the npower New Connections Team. “Chris was absolutely fantastic,” says John. “Within two weeks of contacting him, the meter was installed, supply live and it was all sorted.”
Local Distribution Network Operator Western Power had already converted the existing supply at the site from an overground to an underground cable and increased supply capacity, then installed individual feeds to each of the new properties being build. npower then arranged the meters Regent Homes required and set up a temporary power supply.
“We offered our Fixed-Certainty supply contract where both commodity and non-commodity costs are fixed, so Regent Homes had a guaranteed rate and knew exactly what they were paying,” explains Chris.
Once the building work was complete, Chris then arranged for a disconnection, awaiting transfer of supply to the homes’ new residents.
“We received a great end-to-end service from Chris and npower,” says John.
“You don’t seem to get that kind of help from other suppliers. We found Chris a real pleasure to deal with and they delivered everything we wanted. I would certainly recommend npower and will be using them again on future projects.”