Contact us for a competitive quote

To find out more about our five day new connections service, call us on:

0800 912 5001

We are open:

Monday to Friday from 8:30am to 5:00pm.

View call charge information

Or request a call back*

Call me back

Alternatively, you can email us at:

b2bconnections@npower.com

*If your requested call back time is within 24 hours, it may not always be possible for us to get back to you within this window. Please bear this in mind when requesting your call back.

Connect to a new electricity supply in just five days

If your business urgently needs a new electricity connection, we can arrange your supply contract, install the meter and ensure you have electricity in just five working days.*

The fastest meter installation service on the market

Don’t risk having to wait for weeks to get your electricity supply. Our New Connections Team has developed a new fast-track service to supply a new meter on-site within five working days of requesting it.

*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.

We're an approved Meter Operator (MOP)

As well as being an energy supplier, we’re also an approved MOP. This means we’re able to carry out the majority of our metering work direct, and where we can’t, we have a very close working relationship with our third party contractor - giving us fast national coverage for all types of meter installations.

New connections in action

For more than a decade, npower Business Solutions’ (nBS’s) New Connections Team has been working with customers for one-off installations and in partnership with building contractors - as well as directly with organisations of all types and sizes to deliver a wide range of intelligent electrical and mechanical installations.

Aston University, Birmingham

A great example of new connections forming part of a much wider project. Working with BAM Construction, nBS’s team was responsible for the electrical, temperature regulation and security aspects of a major refurbishment of the university’s library.

“nBS delivered the project on time while maintaining continuity of the building services during the project works. This meant the university could continue to use the facility, which was an ideal outcome."

~ Construction Site Manager, BAM.

Download the full Aston University case study

Regent Homes, Nottinghamshire

A quick turnaround time was needed for a connection and temporary supply to the site of some new houses being built by Regent Homes. While other suppliers were working to a 10-week lead time, nBS was able to provide this fast connection.

“You don’t seem to get that kind of help from other suppliers. We found Chris a real pleasure to deal with and they delivered everything we wanted. I would certainly recommend nBS, and will be using them again on future projects."

~ John Statham, Operations Director, Regent Homes

Download the full Regent Homes customer testimonial (PDF, 803 KB)

Dedicated specialists to make your new connection simple

Trying to arrange a new business energy connection and meter can be a complex and time consuming task to undertake by yourself.

That’s why we’ll assign you a dedicated New Connections Specialist who will manage your new connection process from start to finish, and be on-hand to help resolve any queries throughout.

“We’ve worked hard to identify all the key milestones and simplify the process to ensure each business customer gets a new connection delivered safely, to required specifications, on time and to budget.”

Jamie Roche, Business Development Manager, npower Business Solutions

Read our New Energy Connections guide

Getting started with your new connection

  1. As soon as you know you’ll need a new energy connection, it’s worth getting in touch with our New Connections Specialist to start the process.
  2. After finding out more about the energy requirements, the site and business requirements, our New Connections Team can produce a bespoke, competitive quotation.
  3. Once terms have been agreed, electricity meters normally take up to 15 working days, and gas meters between five and 10 working days (or potentially longer if a larger gas supply capacity is required).

Before a meter can be installed, a supply contract will also need to be arranged upfront - this can usually be organised with a single phone call.

Read our top tips for new energy connections

While we will do our best to install your new connection within five days, we cannot accept liability for any loss (including, without limitation, indirect and consequential loss) or penalties you or anyone else may incur if the installation is delayed or takes longer than five days. Terms and Conditions apply.

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Call us to discuss a new connection

0800 912 5001

We are open:

Monday to Friday from 8:30am to 5:00pm.

View call charge information

Or request a call back*

Call me back

Alternatively, you can email us at:

b2bconnections@npower.com

*If your requested call back time is within 24 hours, it may not always be possible for us to get back to you within this window. Please bear this in mind when requesting your call back.

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