npower | Business Solutions

Enhancements and
changes to your
electricity invoicing

We remain committed to improving the products and services that we provide to our customers and have launched a complete system overhaul, offering a host of account features and benefits.

As a result, we have made a number of enhancements and changes to our invoicing formats.

Take a look at your new electricity invoice

Below, you'll find an overview of how these changes will affect you and your business.

What's changing?

Our legacy system provided some customers with either a group summary invoice or a group VAT invoice. In order to drive simplicity and ease of doing business, our new platform does not produce invoices at a group level.

Formerly known as Excalibur, we have designed a new and improved file now called Bill Summary. The industry landscape has changed over the years which has made the Excalibur file too large and overcomplicated.

Our new file includes a new structure and more detailed information, ensuring that we remain transparent and open in our invoicing charges.

Download an example Bill Summary here or view an annotated version here.

As part of our complete system overhaul we now offer more invoicing formats.

  • New Email/PDF – improvements to the invoice layout for greater simplicity for online viewing
  • Electronic Data Interchange (EDI)
  • Business Application Software Developers Association (BASDA)
  • (Coming soon) Dashboard - all PDF invoices and credit notes will soon be uploaded onto our Dashboard for you to view and print

For your reference please see links to example documents below:

Enhancements and changes to customer invoicing

Download our detailed PDF

For a more in-depth understanding of the changes to your invoicing, download our comprehensive PDF.

Download now

Example gas documents

For your reference, please take a look at our example gas documents.

Any questions?

If you have any questions or would like further information on these changes, please email us by clicking here.