FAQ

What do I do if I can't afford my bill?

If you are having difficulty paying your bill then contact us on the Freephone number 0800 138 2322 and select option one. We will do everything we can to help. If you would like free, impartial and confidential advice if you are a small business and/or self-employed you can call the business debt line on 0800 197 6026* or visit bdl.org.uk. You can also call step change on 0800 138 1111* or visit stepchange.org

*Phone calls: From 1st July 2015, calls to 0800 numbers are free from all mobiles and generally free from all landlines.

Calls to 0330 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.

The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.

Calls may be monitored and recorded for training and security purposes.