FAQ

How can I submit a meter read?

You can submit meter reads online by filling in our online meter read form.

If you have a Business Development manager (BDM) or Customer Relationship manager (CRM) you can contact them directly with your meter read and they will process it for you or call our contact centre on the Freephone number 0800 138 2322* and select option three.

*Phone calls: From 1st July 2015, calls to 0800 numbers are free from all mobiles and generally free from all landlines.

Calls to 0330 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.

The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.

Calls may be monitored and recorded for training and security purposes.