Frequently asked questions

Why have I received an estimated bill?

When will I receive my next bill?

How can I submit a meter read?

Why can't I view my invoice online?

How can I find out the balance to my account?

Who do I contact when I am moving premises?

What do I do if I can't afford my bill?

How can I get a refund?

What do I need to do if I'm moving out or selling one or more of my sites?

How do I find out who supplies my new premises?

How can I make npower my Supplier?

Who should I contact about my account?

How can I change my payment method?

How can I find out how much I am consuming?

What is the Feed in Tariff charge?

How is the Feed in Tariff billed for Business Solutions customers on pass through?

Why can't I be charged the right cost for Feed in Tariff first time?

Where can I view the final published Feed in Tariffs?

How will the final Feed in Tariff reconciliation charges be calculated and billed?

I'm leaving npower, does the Feed in Tariff reconciliation affect me?

Who is npower passing Feed in Tariff costs to?

How do I locate my renewal date?

Will you contact me ahead of renewal?

What is deemed pricing?

Who do I call to arrange my renewal?

What happens if I plan to switch to a different supplier?

Will you price match if I get a cheaper quote from another supplier?

What information do npower need when I move premises?

Do I have to take supply from npower to benefit from npower metering agent services?

Do I have to take Meter Operator (MOP), Data Collector (DC) and Data Aggregator (DA) from the same provider?