Meeting the needs of our mutual customers

We work alongside consultants and brokers to discuss how we can meet the requirements of our mutual customers. We have structured our business to provide a dedicated Consultant and Brokers Team, ensuring you always have a single point of contact to help you.

Your Business Development Manager or Account Manager is available with advice and guidance about our products and services, and Customer Relationship Managers can help with invoicing and other customer service questions. We invite tenders and always aim to provide a quick turnaround.

Whether you are representing a single client or bringing a number of customers together, we have the expertise and experience to deliver a high level of service. We can help tailor the flexible or fixed contracts you use to meet the specific needs of your customers, whilst maintaining the benefits of purchasing as a consortium.

Documents for Third Party Intermediaries (TPIs)

New consultants

Please complete our application form if you would like to work with npower Business Solutions (nBS) as a consultant (www.npower.com/Campaigns/become-a-broker/index.htm )

For consultants and brokers mainly working with fixed contracts

Predominantly Half-Hourly (HH), multi-site Non-Half Hourly (NHH), or large gas (more than 1,000,000kwh)

Call us on 0800 107 2108

We are open Monday to Thursday from 9:00am to 5:00pm, Friday from 9:00am to 4:30pm.

Or request a call back:

Call Back

Alternatively, you can email us at nbstpi@npower.com

For consultants and brokers mainly working with flexible contracts

Call us on 0800 009 3708

We are open Monday to Thursday from 9:00am to 5:00pm, Friday from 9:00am to 4:30pm.

Or request a call back:

Call Back

Alternatively, you can email us at tpisales@npower.com

You might also be interested in:

Close up of graph

Access Flex 

A group purchasing framework: access the wholesale electricity market on behalf of clients who would normally have insufficient consumption to do so on a standalone basis.
Couple of business people discussing stats

Budget portfolio 

The security of a fixed contract with flexible-purchasing benefits. Offer your smaller clients the benefits of large-scale purchasing power while retaining the security of a fixed-rate contract arrangement.
Industrial tools

Buying energy 

From straightforward fixed to sophisticated flexible gas and electricity contracts.