What’s a Smart meter?

These are the next generation of energy meters. They’ll let you keep an eye on the gas and electricity you’re using in your home, while automatically sending regular readings straight to us. Meaning even more accurate bills and no more rooting around for the missing meter box key every couple of months.


Do I need WiFi to get one?

No. Your Smart meter will use its own secure wireless network to send us your meter readings.


Can I see how much energy I’ve used?

The amount of gas and electricity you’ve used, and how much it’ll cost you, will show up in almost real-time on your portable smart energy display.


How often will it send my readings?

It’s totally up to you. The default setting automatically sends a reading to us once a month, but you can choose how often your data is shared, from every 30 minutes to once a month.


When will I get my Smart meter?

We’re rolling out the switch to Smart meters to our customers over the next couple of years. There’s no need to contact us, we’ll let you know when we’re ready to install your new meter closer to the time.