Boiler and central heating care

Our boiler and central heating care plans look after your boiler all year round to help keep it performing at its best, but don't worry if something should go wrong one of our Gas Safe registered engineers will come out to you.

Boilers and controls
Yes
Yes
Central heating
No
Yes
Annual service worth £99
Yes
Yes
Call out fee options
per call out
per call out
Cost per month for the first year
(paid by monthly direct debit)
£14.50
£15.50
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View additional information, caveats and terms and conditionsSelecting this link will display the information below

npower hometeam care products: npower hometeam care products: only available in mainland UK. Subject to eligibility. Terms, conditions and exclusions apply (PDF, 166KB). This product is a 12 month contract that you would need to enter into, subject to eligibility, which shall renew automatically after each 12 month contract for a further 12 months, unless you notify us otherwise. If you cancel before the end of any 12 month care contract, we may retain and/or recover any reasonable costs/expenses incurred by us (up to the value of your remaining payments). No repairs can be carried out in the first 14 days of the first agreement period.

Annual boiler service: We will carry out an annual boiler service for each year you are on the product and where your product cares for your central heating system too, this service will include checks and maintenance of your central heating system.

Unlimited callouts: Provided that the boiler is not beyond economic repair (BER). Some care products may require payment of a fixed fee per call out.

All repairs guaranteed for 12 months: We will guarantee all parts and labour on a repair to the customers' appliance for 12 months from the date of the repair.

Replacement boiler: Where we find your boiler to be beyond economic repair (BER) and was installed less than 7 years ago we will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your heating system that you may request or which is required by legislation or the cost of moving the boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or provide a discount against the cost of a replacement boiler by another installer. Where we find your boiler to be BER and was installed more than 7 years ago you may be entitled to a £450 discount off the cost of a replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be provided to you on request if applicable).

£8.50 per month: Price is available to new hometeam care customers for the first year only, plus £100 fixed fee per call out. Includes VAT at the appropriate rate. At the end of the 12 months, we shall notify you of your renewal price which is currently from £10.00 per month depending on region/location and you will have the option to cancel your renewal if required. Offer subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any other offers. Prices correct as at 01/09/13 but subject to change.

£10.45 per month: Price is available to new hometeam care customers for the first year only, plus £50 fixed fee per call out. Includes VAT at the appropriate rate. At the end of the 12 months, we shall notify you of your renewal price which is currently from £12.50 per month and subject to change and you will have the option to cancel your renewal if required. Offer subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any other offers. Prices correct as at 02/04/14 but subject to change.

£10.50 per month: Price is available to new hometeam care customers for the first year only, plus £100 fixed fee per call out. Includes VAT at the appropriate rate. At the end of the 12 months, we shall notify you of your renewal price which is currently from £12.00 per month depending on region/location and you will have the option to cancel your renewal if required. Offer subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any other offers. Prices correct as at 01/09/13 but subject to change.

£13.00 per month: Price is available to new hometeam care customers for the first year only, plus £50 fixed fee per call out. Includes VAT at the appropriate rate. At the end of the 12 months, We shall notify you of your renewal price which is currently from £15.00 per month but subject to change and you will have the option to cancel your renewal if required. Offer is subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 02/04/14 but subject to change.

£14.50 per month: Price is available to new hometeam care customers for the first year only. Includes VAT at the appropriate rate. There is no call out fee for this product. At the end of the 12 months, we shall notify you of your renewal price (current renewal price is from £16.00 per month depending on region/location) and you will have the option to cancel your renewal if required. Offer is subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 01/09/2013 but subject to change.

£15.50 per month: Price is available to new hometeam care customers for the first year only. Includes VAT at the appropriate rate. There is no call out fee for this product. At the end of the 12 months, we shall notify you of your renewal price (current renewal price is from £19.00 per month but subject to change) and you will have the option to cancel your renewal if required. Offer is subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 02/04/14 but subject to change.

Terms, conditions and exclusions apply (PDF, 166KB)