Central Heating Care

Our Central Heating Care products include an annual service and maintenance for your gas boiler, controls and central heating system and by varying the call out fee you can pick the price that's right for you.

£15.50 per month for the first year

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Product features

  • Care for your boiler and central heating system
  • Unlimited callouts
  • Full annual boiler service and central heating system inspection worth £99
  • All repairs guaranteed for 12 months


  • New replacement boiler if your boiler is beyond economical repair and it was installed less than 7 years ago
  • Dedicated care team to get an engineer to you quickly 
  • All engineers Gas Safe registered 
  • Boiler service log book – a record for you or anyone moving in to your home  

Additional information

npower hometeam care products

npower hometeam care products: only available in mainland UK. Subject to eligibility. Terms, conditions and exclusions apply. This product is a 12 month contract that you would need to enter into, subject to eligibility, which shall renew automatically after each 12 month contract for a further 12 months, unless you notify us otherwise. If you cancel before the end of any 12 month care contract, we may retain and/or recover any reasonable costs/expenses incurred by us (up to the value of your remaining payments). No repairs can be carried out in the first 14 days of the first agreement period.

Annual boiler service

We will carry out an annual boiler service for each year you are on the product and where your product cares for your central heating system too, this service will include checks and maintenance of your central heating system.

Unlimited callouts

Provided that the boiler is not beyond economic repair (BER). Some care products may require payment of a fixed fee per call out.

All repairs guaranteed for 12 months

We will guarantee all parts and labour on a repair to the customers' appliance for 12 months from the date of the repair.

Replacement boiler

Where we find your boiler to be beyond economic repair (BER) and was installed less than 7 years ago we will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your heating system that you may request or which is required by legislation or the cost of moving the boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or provide a discount against the cost of a replacement boiler by another installer. Where we find your boiler to be BER and was installed more than 7 years ago you may be entitled to a £450 discount off the cost of a replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be provided to you on request if applicable).

£15.50 per month

Price is available to new hometeam care customers for the first year only. Includes VAT at the appropriate rate. There is no call out fee for this product. At the end of the 12 months, we shall notify you of your renewal price (current renewal price is from £19.00 per month but subject to change) and you will have the option to cancel your renewal if required. Offer is subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 02/04/14 but subject to change.

Read our full terms and conditions.

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