npower hometeam care products
npower hometeam care products: only available in mainland UK. Subject to eligibility.
Terms, conditions and exclusions apply.
This product is a 12 month contract that you would need to enter into, subject to eligibility, which shall
renew automatically after each 12 month contract for a further 12 months, unless you notify us otherwise.
If you cancel before the end of any 12 month care contract, we may retain and/or recover any reasonable
costs/expenses incurred by us (up to the value of your remaining payments). No repairs can be carried out
in the first 14 days of the first agreement period.
Annual boiler service
We will carry out an annual boiler service for each year you are on the product and where your product
cares for your central heating system too, this service will include checks and maintenance of your central
Provided that the boiler is not beyond economic repair (BER). Some care products may require payment of a
fixed fee per call out.
All repairs guaranteed for 12 months
We will guarantee all parts and labour on a repair to the customers' appliance for 12 months from the date
of the repair.
Where we find your boiler to be beyond economic repair (BER) and was installed less than 7 years ago we
will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement
of the boiler includes the cost of installing it but does not include the cost of any upgrades required to
your heating system that you may request or which is required by legislation or the cost of moving the
boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or
provide a discount against the cost of a replacement boiler by another installer. Where we find your boiler
to be BER and was installed more than 7 years ago you may be entitled to a £450 discount off the cost of a
replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be
provided to you on request if applicable).
£15.50 per month
Price is available to new hometeam care customers for the first year only. Includes VAT at the appropriate
rate. There is no call out fee for this product. At the end of the 12 months, we shall notify you of your
renewal price (current renewal price is from £18.00 per month depending on region/location but subject to
change) and you will have the option to cancel your renewal if required. Offer is subject to availability
and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at
26/11/13 but subject to change.
Read our full terms and conditions.