We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re making some improvements to our systems over the weekend and we’ll be closed for the Bank Holiday

Our call centres, live chat and social media service will be closed from 8pm on Friday 25 August.

We’ll be back as normal at 8am on Tuesday 29 August.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

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We hope to see you again soon to:


  • Send your meter readings every month

    Avoid estimated bills and stay in control of your energy usage

  • Keep track of your energy usage

    Our energy usage tool helps you keep track of what you're using and when

  • See what's new - such as our smartphone app

    Our smartphone app for iPhone and Android gives you greater control


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