We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re doing some maintenance work this weekend.

Some of our online services won’t be available from 8pm on Friday 3 November. During this time you can still log in to your account to send a meter reading. We should be back up and running again first thing on Monday 6 November. Our call centres and live chat service will also be closed during this time. We’re sorry for any inconvenience.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

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We hope to see you again soon to:


  • Send your meter readings every month

    Avoid estimated bills and stay in control of your energy usage

  • Keep track of your energy usage

    Our energy usage tool helps you keep track of what you're using and when

  • See what's new - such as our smartphone app

    Our smartphone app for iPhone and Android gives you greater control


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