Our call centres and live chat service will be closed for the Bank Holiday.

On Saturday 27 May:

  • Our call centres will be closed from 6pm
  • Our live chat service will be offline from 8pm

We'll be back at 8am on Tuesday 30 May.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Forgotten your username

Just enter the email address you used when you first activated your online account and we’ll email it to you straightaway.

Or you can use your account number to verify your online account, and we’ll email you your username.

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