We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re making some improvements to our systems over the weekend and we’ll be closed for the Bank Holiday

Our call centres, live chat and social media service will be closed from 8pm on Friday 25 August.

We’ll be back as normal at 8am on Tuesday 29 August.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Forgotten your username

Just enter the email address you used when you first activated your online account and we’ll email it to you straightaway.

Or you can use your account number to verify your online account, and we’ll email you your username.

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