We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re doing some maintenance work this weekend.

Some of our online services won’t be available from 8pm on Friday 3 November. During this time you can still log in to your account to send a meter reading. We should be back up and running again first thing on Monday 6 November. Our call centres and live chat service will also be closed during this time. We’re sorry for any inconvenience.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Forgotten username

Just enter the email address you used when you first activated your online account and we’ll email it to you straightaway.

Or you can use your account number to verify your online account, and we’ll email you your username.

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