Our call centres and live chat service will be closed for the Bank Holiday.

On Saturday 27 May:

  • Our call centres will be closed from 6pm
  • Our live chat service will be offline from 8pm

We'll be back at 8am on Tuesday 30 May.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Verifying your identity

  • Your account number will be on the first page of your bill. It usually appears in the top right corner and may be called "customer account". If you have more than one account number you can enter either

  • Please enter your last name as it appears on your bill

  • You'll need the postcode of the supply address of the account

Change password

If you've forgotten your password - don't worry! You can answer some details about your account in order to change it.

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