We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re doing some maintenance work this weekend.

Some of our online services won’t be available from 8pm on Friday 3 November. During this time you can still log in to your account to send a meter reading. We should be back up and running again first thing on Monday 6 November. Our call centres and live chat service will also be closed during this time. We’re sorry for any inconvenience.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Verifying your identity

  • Your account number will be on the first page of your bill. It usually appears in the top right corner and may be called "customer account". If you have more than one account number you can enter either

  • Please enter your last name as it appears on your bill

  • You'll need the postcode of the supply address of the account

Forgotten password

If you've forgotten your password - don't worry! You can answer some details about your account in order to change it.

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