We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re making some improvements to our systems over the weekend and we’ll be closed for the Bank Holiday

Our call centres, live chat and social media service will be closed from 8pm on Friday 25 August.

We’ll be back as normal at 8am on Tuesday 29 August.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Verifying your identity

  • Your account number will be on the first page of your bill. It usually appears in the top right corner and may be called "customer account". If you have more than one account number you can enter either

  • Please enter your last name as it appears on your bill

  • You'll need the postcode of the supply address of the account

Change password

If you've forgotten your password - don't worry! You can answer some details about your account in order to change it.

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