Verifying your identity

  • Your account number will be on the first page of your bill. It usually appears in the top right corner and may be called "customer account". If you have more than one account number you can enter either

  • Please enter your last name as it appears on your bill

  • You'll need the postcode of the supply address of the account

Change password

If you've forgotten your password - don't worry! You can answer some details about your account in order to change it.

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