Our call centres and live chat service will be closed for the Bank Holiday.

On Saturday 27 May:

  • Our call centres will be closed from 6pm
  • Our live chat service will be offline from 8pm

We'll be back at 8am on Tuesday 30 May.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

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Activate your online account

Manage your account online and get these benefits:


  • View your bills and make payments

    For a more convenient way to manage your account

  • Send us your meter readings*

    For customers who don't like estimated bills

  • Track and forecast your energy usage

    See how much energy you’re using each month from your Smart meter or meter readings

  • Get FREE texts or email alerts

    For when it's time to read your meter

*Not required for customers with Smart meters


Not registered yet? Register now

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