Survey progress

  • 7 Appliances
  • 6 Greener Fuels
  • 5 Hot Water
  • 4 Keeping Warm
  • 3 Construction
  • 2 Building
  • 1 Your Details

Need more help?

Please call us on:

0800 02 22 20
(free from most landlines)

0330 100 8620
(included in any 'inclusive
minutes' from mobiles)

The service is available from Monday to Friday (8am until 8pm) and Saturday (8am until 6pm).

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Your Details

Section 1: Your details

You're on the way to finding out how to save money on the energy you use. We're here to help and so if you need any advice completing the questions just call us on 0800 02 22 20 (free from most landlines) or 0330 100 8620 (included in any 'inclusive minutes' from mobiles).


Please provide your contact details.

Please give us at least ONE contact phone number in case we need to contact you about your survey or give you further advice.

npower and our group companies would like to keep you updated about our products and services which could benefit you. Just tell us which of the following we can use to stay in touch:

We don't have a mobile number for you. Please go back to the form and enter a mobile number or uncheck mobile messaging.

If you change your mind at any time, simply unsubscribe to our emails or mobile messages, log in to your account to change or update your preferences, or call us.

Important: By selecting the Continue button you are agreeing to your data being used as set out below under Terms and conditions.

Terms and conditions

Terms and conditions

npower is collecting your data for the purpose of providing you with energy efficiency advice, in the form of a personalised report which will suggest measures that could be taken by you to improve the energy efficiency of your home. Where appropriate, for example, where the information that you have provided indicates you may be eligible for some form of grant funding or where you may be eligible to be put on the Priority Services Register or where there may be measures that are suitable for your home we may contact you to offer further follow-up consultations and/or advice that may help you reduce your energy use.

We will retain your data and we will disclose it to our agents (National Energy Services Ltd (NES) and Fulgent Technologies Limited) who, acting on our behalf, will validate the data that you have provided and will perform statistical analysis on it to calculate and produce the results of your survey. We may also use your data for the purposes of research and training and for reporting to Ofgem (or other relevant industry bodies) to ensure compliance of our licence obligations as well as for monitoring and/or evaluation of energy efficiency programmes. Your details will be treated in the strictest confidence and in accordance with the Data Protection Act and our privacy policy.

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.