Our main priorities

Our main priority across the business is customer service and meeting the needs of our customers, making sure they get the energy they need, whilst doing our bit for the environment too. Ethical matters and our impact on society are also key factors in our business decision making process as we strive to take on board stakeholders’ needs and concerns and consult with them over difficult decisions. We want to ensure that our employees understand and are engaged with social and environmental issues too.

Highlights include

  • We have been supporting vulnerable households for over 15 years and are continuing to help them have a warmer home with contributions from the npower crisis fund.
  • Since it's launch in 2015, the npower Fuel Bank has helped over 100,000 people in fuel crisis with emergency fuel top ups. In partnership with food bank charity, the Trussell trust, the scheme supports people living in poverty by providing them with gas and electricity top-up vouchers.
  • npower has raised over £576K for charity partner Macmillan, including the funding a team of dedicated energy advisers in Macmillan’s own call centre.
  • £2 million investment into UK communities from community funds linked to renewable energy projects.
  • We achieved the Carbon Trust Standard across all our UK offices. This international environmental award recognises the achievements we have made in the fields of reducing carbon emissions, water use and improving waste management. We are now sharing our expertise with the UK’s largest energy users.

Questions we get asked

What is the Carbon Trust Standard?
This is an environmental award which recognises real achievements in reducing carbon emissions, water use and improving waste management.

Why is wind energy good for the environment?
Harnessing power from the wind is one of the cleanest and most sustainable ways to generate electricity as it produces no toxic pollution or global warming emissions. Wind is also abundant, inexhaustible, and affordable, which makes it a viable and large-scale alternative to fossil fuels.

How do I find out if I can benefit from npower’s Fuel Management programme?
Individuals who are identified as being in crisis by care professionals, such as Citizens Advice advisers, GPs, social workers or police, are issued with a food bank voucher to redeem at their local food bank. When the individual goes to the food bank with their voucher, if their household is supplied by npower on a prepayment meter (PPM) for electricity and/or gas, they will receive a fuel top up voucher.

If you need extra help, find out about the additional support that's available.