npower Fuel Bank®
Tony’s Story, Brent Foodbank
“In July 2016, my grandmother passed away. Six months later, my younger brother died a week before his 26th birthday. Six months after that, this week, my aunt passed. I just can’t quite take it all in.
“I never knew funerals were so expensive. It’s not the kind of thing you’re meant to know at 28, but my mum was in no state to handle the arrangements and there was no one else to do it. She’s had to take a leave of absence from her part-time job and isn’t really managing. I try to help financially but I’m in college full-time, training to be an electrician. I was struggling to keep my head above water before all this but I know, if I want to give my remaining family a real future, I can’t drop out now, I have to qualify.
“We used all the money we had and it still wasn’t enough, so we took out a loan to pay for the funeral - we couldn’t just leave her unburied. Then there was nothing left. Food always comes first but we could barely even afford that.
“When I visited the Foodbank, they told me I could get help with fuel costs too. Collecting that fuel bank voucher was a huge relief. It allowed us to keep going physically whilst we waited for the mental scars to heal. I hope they’ll heal, but I fear we might need more help in the meantime. It’s nice to know the Food- and Fuel Banks are there though - it makes you feel like there’s someone out there that wants you to keep going, that believes you can do it.”
Lisa, Durham Foodbank
Michele Lawrence, Manager of Brent Foodbank
Pat's Story, G52 Gamesley Foodbank in Glossop
Pat works for the Foodbank in Glossop, where we launched Fuel Bank™ in April 2016. Pat managed the ‘Bellies not Bins’ programme which refers local people in crisis into the Foodbank.
“We often get people coming to us asking if we have anything they don’t need to cook because they are experiencing fuel poverty. For a while our volunteers had been giving people the odd fiver to put on their meter, but we couldn’t sustain that. When people come to the Bellies not Bins programme (which refers people into the Foodbank) they often have a crisis happening in their lives and are finding it difficult financially. The Fuel Bank™ allows us to give people food they can cook, and extra financial support for their energy costs, meaning they have some extra cash to get out of other debt they might be experiencing.”
Other support available
If you are in fuel crisis, or struggling with your fuel costs, it’s best to contact your energy supplier who will be able to provide the right support for you. This could be an application to a trust or grant scheme, emergency pre-payment support or making sure your energy account is set up to meet your specific needs.
We also have a number of other schemes that can provide you with additional support.
If you are not supplied by npower, you’ll need to call your energy supplier for support. npower customers can call us on:
0800 073 3000
0330 100 3000
Lines are open Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.