Meter Readings: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.

FREE energy: Terms and conditions apply to FREE energy for a year. Please click here for more details.

† Telephone calls may be recorded and monitored for training and security purposes. Lines are open from 8am to 8pm Monday to Friday and 9am to 5pm Saturday (9am to 6pm on Saturday for insulation enquiries). Calls from BT landlines to numbers beginning 0800 may be free. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operators for exact charges.