npower business realised that customer service standards across the whole energy industry have not been up to scratch.
But we’re putting in the effort and making great strides to put this right and give our customers the service they deserve. Just look at the improvements we’ve made so far:
- 50% improvement in call answering performance
- 30% reduction in outstanding queries
- Complaints reduced by over 40%
- Over 96% of complaints responded to within 10 days
Our UK based, highly trained staff are committed to tackling your query at first point of contact.
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