Standard terms and conditions

Please check the link below to view and print a copy of our standard terms and conditions for supply of electricity and gas to our small to medium-sized enterprise customers.

The Principal Terms include useful information on some of the key terms and conditions.

Terms and Conditions

Principal Terms

Existing npower business customers may be supplied under different terms and conditions of supply. Please contact us on 0845 166 3360* for more information.

For larger business customers please contact us on 0845 070 9494* for a copy of our terms and conditions (usually if you have a half hourly electricity meter or your electricity consumption is greater than 50,000kWh or your gas consumption is greater than 200,000 kWh). We will also be happy to answer any questions you have.

*Our call charges

Contact Us

If you’d prefer to speak to one of our business consultants, please call 0845 071 0613.*

If npower already supplies your business premises please call 0845 166 3360.*

*Our call charges

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