Please follow the links below for what to do if your gas or electricity supply is disrupted:
Loss of electricity supply
If you have no electricity, your supply is disrupted in any way, or in case of emergency, please contact your Licensed Distribution System Operator (LDSO) right away.
You can find your LDSO by matching the first 2 digits of the Meter Point Administration Number on your electricity bill or supply agreement with those on the electricity contact details table.
View the table and make a note of your LDSO now. Don’t forget to circulate it if you operate from multiple sites.
Loss of gas supply
Emergency contact details
In case of an actual or suspected gas escape you should contact the National Gas Emergency Service immediately on 0800 111 999. The telephone number is available 24 hours a day, 365 days a year.
If you have had your gas supply cut off by a Network Engineer because of a fault with your meter please contact our call centre on 08701 611030 (8.30am – 5.30pm)
Out of hours, please contact our meter agent National Grid Metering on 0845 606 6766 (24 hour contact)
If you have an EGS supplied meter please contact EGS on 01603 263004 (24 hour contact)
What to do if you smell gas:
- DON'T turn any electrical switches on or off
- DON'T smoke, use matches or naked flames
- DON'T use a mobile phone near a suspected leak
- DON'T leave it to someone else to report the incident - you could be putting yourself and others at risk
- DO put out naked flames
- DO open doors and windows
- DO keep people away from the affected area
For further information relating to the National Gas Emergency Service go to: www.nationalgrid.com/uk/Gas/Safety/Emergency/.
