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npower hometeam

You're better off with npower hometeam 50

At npower hometeam we know that you rely on your boiler and central heating system and that when it goes wrong it can be difficult and expensive to repair.

So as a hometeam 50 member you can relax knowing that should a problem occur, you can call us and it’s taken care of. This is not an introductory offer and prices will not vary according to postcode.

What’s more, if you are an npower customer for gas and electricity, you could receive 50% cashback** off your membership cost if you do not need to call us out during the 12 month period.

  • 50% cash-back** for npower customers with gas and electricity if you do not need to call us out
  • Price is not an introductory offer
  • Annual boiler service and safety check
  • Unlimited callouts, all parts and labour included#
  • All repairs guaranteed for 12 months*
  • Free 24 hour helpline
  • Dedicated membership team
  • Approved Gas Safe registered engineers
  • New customers only
  • We will guarantee all parts and labour on a repair to your appliance for 12 months from the date of the repair
  • New replacement boiler if we are unable to repair your boiler & it’s less than 7 years old~

See how we compare

See how npower hometeam 50 compares against British Gas homecare. To make the comparison easier check out this table.

Features npower hometeam 50 central heating care British Gas HomeCare 200
Annual boiler service and safety check Yes Yes
Unlimited call outs, including parts and labour Yes Yes
Fixed price per repair £0 £0
Repairs guaranteed for 12 months Yes Yes
UK Call Centre Yes Yes
Dedicated membership team Yes Yes
24 hour helpline Yes Yes
Prices will not vary according to postcode Yes No
Personalised membership card Yes No
Boiler service log book Yes No
50% No Call Out Cashback for existing npower electricty & gas customers** Yes No
Price for npower electricity & gas customers £15.00 pcm £17.00 pcm
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Price for non npower electricity & gas customers. 50% No Call Out Cashback not included £16.00 pcm  
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npower hometeam care products only available in mainland UK

** The 50% cash-back will be based on your annual membership cost and will be due to you at the end of the 12 month period. To receive this cash-back you must be an npower Electricity and Gas customer and your hometeam care product, electricity and gas supply account with us must not be in arrears be up to date at the end of the 12 month agreement period. This cash-back will only be provided if we have not been called out or undertaken a repair for you under the product during the 12 month agreement period. Other terms and exclusions apply please see individual product pages for details.

# Provided that the boiler is not beyond economic repair. No repairs can be carried out in the first 14 days.

*We will guarantee all parts and labour on a repair to your appliance for 12 months from the date of the repair.

~Replaced by a boiler that we have selected, at our discretion, to be an appropriate replacement.

† Telephone calls may be recorded and monitored for training and security purposes. Calls from BT landlines to numbers beginning with 0800 may be free. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges.