Customer service

Bigger discounts

Could I be earning a bigger discount?

Our best discount is £100 per year. To get this, take both fuels from us and pay by monthly Direct Debit throughout the year*.

If you currently take only one fuel from npower and pay for this by monthly Direct Debit, you’ll get an annual discount of £20.  To increase your discount to £100 a year, switch to npower for the other fuel and make sure you choose to pay by monthly Direct Debit. Give us a call on the customer service number  printed on your bill or CLICK here to switch.

If you currently buy one or both fuels from npower but pay on receipt of bill, you can earn yourself an annual discount (£20 for one fuel or £100 for both) by switching to monthly Direct Debit. Give us a call on the customer service number printed on your bill and ask to change your payment method.

*  After you've been with npower and paid by monthly Direct Debit without a break for 12 months, you’ll receive a discount off your energy bill. Stay with us and continue to pay in this way and you'll get an £100 annual discount if you buy both gas and electricity, or £20 if you buy just one fuel.


Related questions

  1. How can I save money on my energy bills?
  2. I pay by quarterly Direct Debit - am I entitled to a discount?
  3. What happens to my discount if I change my payment methods or the fuels I take from you?
  4. Do the new discounts and prices apply to Juice?
  5. How are my bills calculated?

More FAQ options: