Customer service

Am I entitled to a discount

I pay by quarterly Direct Debit - am I entitled to a discount?

Yes. If you take your gas or electricity from npower and pay by quarterly Direct Debit throughout the year you'll receive a £10 annual discount*, or £40 annual discount if you take both.*

* £40 annual discount. Stay for 12 months, pay continuously by quarterly Direct Debit and you’ll get your discount. You get £40 if you take both electricity and gas, £10 if you buy just one fuel. Subject to availability.


Related questions

  1. How can I save money on my energy bills?
  2. What happens to my discount if I change my payment methods or the fuels I take from you?
  3. Could I be earning a bigger discount?
  4. Do the new discounts and prices apply to Juice?
  5. How are my bills calculated?

More FAQ options: